TERMS & CONDITIONS

Customer Care

Winter Creek Flowers is committed to providing exceptional customer service. We endeavour to make sure that all items listed on our website are available, and that pricing is up to date and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item, a backorder or a full refund.

Transaction currency

All transactions are processed in Australia Dollars (AUD).

Pricing policy

All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) and handling if applicable. Shipping charges are calculated in the shopping cart.

Total costs of the goods and services

Total costs are displayed in the shopping cart and include any applicable taxes and handling charges.

Privacy & Safety

Privacy Policy - Winter Creek Flowers understands and respects that privacy is important to you, and is committed to complying with the National Privacy Principles (NPPs), which are contained in the Privacy Act 1988 (Privacy Act). The NPPs govern how organisations in the private sector handle ‘personal information’ (which is basically information that can identify you).

What information do we collect and how do we use it?

We collect and use your personal information so that we can do business with you, such as process your orders and/or requests, send you our newsletters, event notices, invitations and registrations, disseminate research and any other relevant activity. The personal information we collect from you may include your name, title, organisation, postal address, email address and contact number/s. We do not collect your financial information. If at any time you no longer wish to receive all or some communications from us, please let us know via our contact details below, or unsubscribe from our emails by clicking"unsubscribe" in the email footer.

Cookies

Winter Creek Flowers may use cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Winter Creek Flowers only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, providing you with a more friendly and enjoyable shopping experience.

IP Address

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Will your personal information be given to anyone else?

Winter Creek Flowers will never sell, rent or trade personal information about you to or with third parties. In some circumstances, however, personal information may be disclosed outside Winter Creek Flowers. For example, we may disclose it if:

  • we are required or permitted by law
  • disclosure is necessary to protect and defend the rights or property of Winter Creek Flowers; or

  • we consider it necessary to do so in order to enforce or apply the terms of any agreements with you.

 

Security

Winter Creek Flowers takes reasonable steps to ensure the security of your personal information. We do not keep hard copies of your information on our premises. Our IT system is password protected and we frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses.

How to access and correct your personal information

You have the right to seek access to information that we hold about you. You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date.

If you wish to access your personal information please set out your request in writing, and forward it to us using the contact details below. We will then provide you with a copy (electronic or paper) of the relevant information.

Additional privacy information

This Privacy Policy may change from time to time. If you have any questions about this Privacy Policy, or how we handle your personal information, or if you wish to access or correct the personal information we hold about you, please contact the Winter Creek Flowers directly.

Contacts

E: wintercreekflowers@gmail.com

Postal: PO Box 536 Castlemaine Victoria 3450

Wholesale Inquiries

Wholesale enquiries are very welcome. Please click here to email your wholesale enquiry to Kate. 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Contact

E: wintercreekflowers@gmail.com

W: wintercreekflowers.com

A: Maldon / Victoria / Australia

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© 2020 by Winter Creek Flowers
 

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