Shipping Policy

1. Currently, we may only ship products within Australia. This is due to trade and quarantine restrictions. 

2. We ship via Australia Post unless otherwise specified.

3. A flat fee of $10 postage and packing applies to all orders.

4. Pick up is available for local customers - please email Kate to make arrangements.

5. Delivery may be available for local customers - please email Kate to make arrangements.

Return & Exchange Policy

Please choose carefully. Due to the nature of our products, we can not accept returns or exchanges. If you are unsure about your purchase, please feel free to contact Winter Creek Flowers to discuss in detail. We'll be happy to help. If for any reason, you are dissatisfied with our products please email me to discuss possible solutions. I'll do my best to rectify any problems and answer any queries you may have. Thank you for your understanding.